03 . 29

COVID-19 Updates

By Sara Berks

Journal | Operations

COVID-19 Updates

We will be posting store closure and warehouse information in regards to the COVID-19 Pandemic.

Thursday, April 30

Since we are only able to staff the warehouse one team member at a team, please be advised that there will be shipping delays. We are hoping to get orders out within 5-10 business days.

Wednesday, April 29

We were able to donate $1045 to Border Kindness. We've also been able to donate 408 masks to organizations in need. We've sent masks to Two Bridges and USPS. We're hoping to send masks to the Ali Forney Center next week, and we're still looking for more organizations in need. 

Monday, April 20

As we adjust to a new normal, our 20% off sale ended yesterday. This week we will be donating 15% of all sales to Border Kindness. Border Kindness provides asylum-seekers, migrants, refugees, and the displaced with comprehensive services that include food, shelter, clothing, medical care, and legal services.

Sunday, March 29th

We will be able to re-staff the warehouse with one team member shipping beginning tomorrow (Monday, March 30th). So, while there might be a delay, we can ensure you, your orders are being processed and will begin shipping out again ASAP. 

Saturday, March 21th

Per Governor Cuomo's executive order mandating all non-essential businesses statewide to close in-office personnel functions effective at 8PM on Sunday, March 22, MINNA will be pausing all shipping until further notice. That said, all orders placed Friday, March 20 will not ship until we are able to get back into our warehouse since we do not staff our shipping facility on weekends.

We will continue to work from home to provide the best possible online experience and to keep you updated on the status of your orders. The 20% off sale and free shipping will continue until further notice. Please continue to order with us and trust that we will get you your orders as soon as we possibly can. 

We are sorry for the inconvenience. We know this isn't ideal, but it's what we have to do to keep everyone safe. We can't thank you enough for your support, understanding, and patience as we navigate these unprecedented times together.

Friday, March 20th

While we continue to navigate this situation, we wanted to take a second to check-in. We are thinking of you all so much and we are so thankful you're part of the MINNA family. We're still trying to find our next steps as things are changing so quickly every day, but we wouldn't be able to do any of this without you. Your orders and support right now mean the world to us. 

All I can think of about right now is community. I'm seeing digital, global communities sharing resources and local communities banding together to take care of their neighbors. When I started MINNA, all I knew is that I wanted to make things by hand. It's become clearer to me that to make things by hand, you have to build relationships. Relationships are the only things that will get us through these difficult times. MINNA is a business built on a human scale. Our business wouldn't exist with our team relationships, relationships with our artisan partners, and you, our customers. Together, focusing on these relationships and on our communities, we will be able to get through this together.

While the storefront is closed, we've increased our online sale to 20% off all orders with the code SMALLBIZ - plus free shipping on domestic orders. We are working to update the website with storefront products we don't normally sell online. And, we're doing our best to make your online experience as welcoming and easy as possible - so please reach out with any questions or concerns, we're here.

Friday, March 13th

We wanted to take a moment to directly connect with our customers as COVID-19 continues to take shape. While the current threat in Hudson is low, the safety of our team and our customers remains our top priority. In order to keep everyone safe and healthy, we have decided to close our Hudson storefront for the time being. We are committed to making your online experience as easy and safe as possible at this time. We will be operating all other business as usual, and moving as many of our team to remote work as possible.

Small businesses will be getting hit hard by these shifts, and closing the store is going to be really difficult for us. But these concerns are ultimately outweighed by our team’s commitment to public health and the protection of immunocompromised folks in our community.