FAQ

We’re here to help! If you don’t find what you’re looking for, please email help@minna-goods.com or call us at 516.697.5638. Need to make a return? Start here.

General Questions

We hope you love your MINNA products, but understand if you’ve received something and realize it’s not quite the right fit for your home. We are happy to offer an exchange or store credit only on our products in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. Return shipping costs are a flat $10 fee and are the responsibility of the customer. If you are ready to initiate a return or exchange, please start the process here. Additional information can be found here.

We do have occasional sales. The best way to stay notified about sales is to join our newsletter.

We do! Please note that the recipient is responsible for any applicable taxes, duties, and fees.

Thanks for thinking about us! Please email info@minna-goods.com.

We typically ship within 3-5 business days, given all items are in stock. Should you need your item sooner than ground shipping, we offer several expedited shipping options at checkout. Please note: our warehouse team ships Tuesday - Thursday only. This means that if you select expedited shipping, it will only ship Tuesday - Thursday. As soon as your order leaves our hands, you will receive tracking details in your inbox.

Wholesale & Trade

Yes! We love working with qualified interior designers & architects. Visit our Trade Application page to learn more.

Yes! We love working with other retailers. We offer a limited assortment to wholesale. If you're interested in working with us, reach out to wholesale@minna-goods.com. We also sell through the platform Faire.

Yes! We love creating custom products and offer this service to our wholesale and trade partners. If you're interested in learning more about custom product development opportunities, please reach out to trade@minna-goods.com.

Product Information

Our general rules are below. We generally suggest you err on the side of caution with caring for handmade goods.

  • Merino Wool Pillows + Throws: Dry clean only. Spot clean.
  • Alpaca Wool Pillows + Throws: Dry clean only. Spot clean.
  • Cotton Throws: Machine wash on cold. Lay flat or hang to dry or tumble dry low.
  • Pantelho Throws: Machine wash cold on gentle or delicate cycle. Tumble or hang dry.
  • Cotton Pillows: Remove pillow insert. Machine wash on cold, gentle. Lay flat to dry.
  • Napkins, Tea Towels, Aprons + Runners: Machine wash on cold. Lay flat or hang to dry or tumble dry low.
  • Panalito/Ridges Runners + Placemats: Handwash, dry flat.
  • Crochet Placemats + Coasters: Spot clean only.
  • Cotton Bath Mats: Machine wash on cold on gentle or delicate cycle. Lay flat to dry.
  • Wool Rugs: Dry clean only. Spot clean. See “How should I take care of my wool rug” Palm Rugs: Vacuum on low suction. Absorb liquid spills immediately with a clean cloth.
  • Jute Baskets: Spot clean when needed.
  • Palm & Jonote Baskets: Wipe clean with a damp cloth.
  • Robes: Machine wash on cold. Tumble dry on low or hang dry.
  • Bandanas: Handwash with cold water. Hang to dry.
  • Dog Beds: Machine wash gentle, tumble dry low or lay flat to dry.

Our favorite part about wool rugs is their long-lasting nature and durability. Follow these three steps to ensure that your rug has a long and healthy life!

  1. Vacuum once a week, or whenever it needs a little love.
  2. Beat twice a month. Take your rug outside and beat it with a broom or your hands to loosen up grit that can get deep within the fibers.
  3. Flip every few months. With the exception of our shag rugs, your rug has the same design on either side.
  4. For Pile and Shag Rugs, vacuum on low suction in the direction of the fibers. We recommend vacuuming Pile and Shag Rugs with a rug pad underneath to keep the rug in place while vacuuming.

In the event that your rug gets a small stain, address it immediately! Follow the spot-cleaning instructions. If the entire rug needs to be cleaned or it is a larger, deeper stain, bring the rug to a professional cleaner.

Wool is naturally water resistant. Dirt and mud will dry into grit or dust and can simply be vacuumed. If you try to remove mud or dirt while it is still wet, it may result in further staining.

For our naturally dyed rugs woven in Mexico, we do not recommend using any sort of cleaning solvent. Dampen the stained area with cold water using a clean white cloth. Leave the spot damp for 10-15 minutes and then gently blot with a dry, white cloth from both sides to draw out the stain. For all of our other wools, we recommend using a wool-safe stain remover. If the stain persists, we recommend dry cleaning.

Our pillow inserts are made in the USA with synthetic down which is a poly-cotton blend. We chose this option because it is hypoallergenic and cruelty-free. We understand that everyone has a personal preference for their pillow inserts. If you would like to use your own insert, use the code "NOINSERT" at checkout for $10 off each pillow in your cart and they will be shipped without an insert. 

Yes! Our rugs are easily customizable by size. We can also customize our rugs by color with a $350 design fee, as long as it's a color within our palette. Custom rugs are made-to-order with a 90-120 day leadtime and are non-returnable. Reach out to help@minna-goods.com to start your custom project.

Our finished goods are all made in artisan workshops in Mexico, Guatemala, Peru, Uruguay, and Bolivia. Our wallcoverings and printed fabrics are printed in Connecticut. Head to our Artisan Partners page for more information.