Shipping + Returns

Last updated: July 2, 2023

If you are ready to initiate a return, please click here


Order Fulfillment


MINNA will process your standard shipping online order within 3-5 business days, given all items are in stock. Should you need your item sooner than ground shipping, we offer several expedited shipping options at checkout. Please note: our warehouse team ships Tuesday - Thursday only. This means that if you select expedited shipping, it will only ship Tuesday - Thursday. As soon as your order leaves our hands, you will receive tracking details in your inbox.


Return Policy


We hope you love your MINNA products, but understand if you’ve received something and realize it’s not quite the right fit for your home. We are happy to offer an exchange or store credit on our products in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. Return shipping costs are a flat $10 fee and are the responsibility of the customer. If you are ready to initiate a return or exchange, please start the process here.



Due to the handmade nature of MINNA’s products, we embrace slight variations in color and design. We celebrate these as a sign of a truly unique, handcrafted piece. When ordering multiples, we do our best to make sure the pieces match as closely as possible.


Custom and made-to-order rugs, fabric by the yard, limited edition, discounted and sale items are final sale and may not be exchanged or returned for store credit. We apologize for any inconvenience. We are unable to offer exchanges or returns on Pantry or Apothecary items purchased online or in-store. We cannot offer store credit or exchanges for products that have experienced wear or washing.


Items purchased using a discount code are eligible for exchange or store credit, excluding items already discounted in the sale section.


Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Please note that the safe arrival of returned products is also the responsibility of the customer. This applies to all of the products we sell including ceramics and other breakables. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund.


If an item is returned without prior approval, or if an item arrives and does not meet our return policy requirements, we have the right to deny a return or exchange.


We cannot accept returns of MINNA products purchased through other vendors. If you purchased MINNA products through one of our retail partners, you will have to reach out to their customer service team and are subject to their return policy.


If an online order is returned to sender and confirmation of a correct address cannot be made within 14 days, the order will incur a 15% restocking fee and be refunded to the original payment method. It is the responsibility of the customer to provide a correct shipping address. Any changes or adjustments that require additional shipping costs will be the responsibility of the customer.


Local pick-up orders are available from our Hudson storefront within our open hours. If a storefront pick-up order is not retrieved after 14 days, the order will incur a 15% restocking fee and be refunded to the original payment method.


Damaged and Lost Items


If your item arrived damaged, please email help@minna-goods.com with pictures of the products in question. In some cases, we can offer a refund and/or initiate a claim process with the carrier. 


If your item was lost in transit, please contact the carrier directly to open an investigation or initiate a claim. We are not responsible for a package’s whereabouts once it has been handed off to the carrier.


Wear and Tear


All of our products are made by hand and are the result of a very thoughtful production process. Our products are meant to be used and loved in your home. As with any type of handmade goods, these will naturally experience wear and tear.


We recommend following the care instructions we’ve shared here. If you experience a unique issue with any of our products, please feel free to reach out to help@minna-goods.com and we would be more than happy to help you find a solution. We cannot offer store credit or exchanges for products that have experienced wear or washing.


Order Changes and Cancellations


We are unable to cancel or change made-to-order or pre-order purchases once they have been confirmed.


In some circumstances, we can cancel your order as long as it has not shipped. If you would like to cancel your order please reach out to Customer Support swiftly at help@minna-goods.com. We cannot guarantee the ability to cancel your order.


Combining and Editing Orders


In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us help@minna-goods.com within 48 hours of your initial order.


Our Customer Service team can change your shipping address if your order has not been shipped out yet. Please email your order number and correct address as soon as possible to help@minna-goods.com. 


If you need to change the shipping address after the order has left our hands, you will need to make an account with the carrier and change it on your end. Please note that the carrier will likely charge extra for an address change!


Preorders


When you place a preorder for an item, it is our policy to charge standard shipping upon check out. You will not be charged for shipping again once your order is fulfilled. You will receive a confirmation email from our retail team confirming the expected lead time for your preorder. When you pay for shipping for your preorder upfront, we're able to pass that income on as deposits for our artisan partners. Thank you for your cooperation!


Domestic Shipping


Packages are shipped via traceable UPS, USPS or FedEx carrier. Orders over $500 will require a signature for delivery. You will receive an email with a tracking number when your order ships out. If you want an update on the whereabouts of your order, please check your tracking number or contact the carrier directly.


International Shipping


MINNA ships internationally, with some exceptions. To receive an international shipping quote please email shipping@minna-goods.com with the items and quantities you'd like to purchase as well as your exact address.


Please be aware international orders generally take 6-12 business days. All international sales are final.


MINNA is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.


Forms of Payment


We accept Visa, Mastercard, American Express, Discover, Stripe, Paypal and AfterPay.


Trade Return Policy


Order cancellations must be made within 24 hours of order.


Made-to-order rugs and custom products are final sale.


We generally do not accept returns on non-defective items. If you believe you are eligible for a return or exchange, claims must be received via email within one week of order receipt. There is a 15% restocking fee for trade customers returning non-defective merchandise.


Samples and swatches are available upon request, and subject to availability.