Last updated: July 2, 2023
Minimum Opening Order
$500 Domestic, $750 International. Re-order minimum is $250. Send your order to firstname.lastname@example.org, order through minna.faire.com, or here on our website.
We accept all major credit cards, check, PayPal & wire transfer. Payment is charged upon shipment. We require a 50% deposit for all orders over $1000. Made-to-order and custom products require full payment in advance.
Please allow 5-10 days for processing and shipping of all in-stock orders. Domestic orders ship via FedEx or USPS from Germantown, NY with a shipping and handling fee of 10% of the order total. When placing orders through the website you will be charged for shipping after your initial purchase. The shipping fee payment is required prior to shipment.
If you’d prefer to ship with your own account, your handling fee will be 3%. If your order requires individual item polybagging, ticketing, or special processing, we will charge an increased handling fee of 5%.
International stores, please provide preferred shipper account number. MINNA is not responsible for international customs or fees that may apply.
Web Commerce Terms
Please confirm with us before listing our products online. MINNA must be listed as the manufacturer on any online marketplace. We do not allow resale of MINNA through third party retailers. MINNA may not be sold below MSRP on any online marketplace.
Returns & Order Changes
Order cancellations must be made within 24 hours of ordering. We generally do not accept returns. Return claims must be received via email within one week of receipt. There is a 15% restocking fee for customers returning non-damaged merchandise. Made-to-order rugs, custom products, or fabric by the yard are final sale.
Availability & Backorder
We are constantly updating our handmade line. As such, many items may be subject to availability. If a product is not in stock, we will notify you and automatically place it on backorder. Once back in stock, it will ship out immediately unless instructed otherwise. Please note: We keep a limited inventory of rugs sized 5x7 and smaller and they may frequently have a leadtime. Rugs larger than 5x7 are always subject to a 120 day lead-time. Rush orders may be available, within reason, and depending on production capacity.
Our design process is highly collaborative, honoring the nuance of weaving techniques. Each collection is 100% customizable to meet your design needs and vision. We approach bespoke collections in two ways: custom color palette or size or bespoke development. Our inline collection is only the tip of the iceberg in terms of the types of handmade products we can develop with our artisan partners. Please inquire.
The Nature of Handmade
Due to the nature of handmade goods, slight variations in texture, color, and size may occur. We celebrate these differences and see them as a sign of a truly handmade and unique piece.