FAQ

MINNA is strongly committed to creating and promoting ethically made goods, and we support artists, designers, and friends that share this commitment through the brands that we choose to stock in our store.

We choose to bring in brands that have small-batch production methods, are women, BIPOC, or queer owned, have a focus on sustainability, or utilize craft techniques. If you think you are a fit for our storefront, please e-mail us your current linesheet to help@minna-goods.com.

We work with artisan workshops in Mexico, Guatemala, Peru, Uruguay, and Bolivia. Head to the Artisan Partners page for more information.

Thanks for thinking of us! You can reach out to info@minna-goods.com for any press inquiries.

All orders over $500 ship free within the continental US.

We offer promotions throughout the year through our newsletter, social media and website.

Discount codes only apply to MINNA products, unless otherwise stated. Discount codes cannot extend to any purchases before or after the valid sale dates, and cannot be combined with other discount codes.

Our brick-and-mortar is located in Hudson, NY on the main shopping street Warren Street. Our address is 421 Warren Street. We're open 6 days a week, except for Tuesdays.

We run sales from time to time! Sign up for the newsletter and follow us on Instagram for the latest on our next sale. Also be sure to check out our sale section, as we are always updating it. All items purchased on sale are final sale and cannot be returned, or exchanged for store credit.

Yes! Our rugs are easily customizable by size. A color change may have a custom design fee. Custom rugs are made-to-order with a 90-120 day leadtime and are non-returnable. Reach out to help@minna-goods.com to start your custom project.

Our general rules are below. We generally suggest you err on the side of caution with caring for handmade goods.

• Merino Wool Pillows + Throws: Dry clean only. Spot clean.
• Alpaca Wool Pillows + Throws: Dry clean only. Spot clean.
• Cotton Throws: Machine wash on cold. Lay flat or hang to dry or tumble dry low.
• Pantelho Throws: Machine wash cold on gentle or delicate cycle. Tumble or hang dry.
• Cotton Pillows: Remove pillow insert. Machine wash on cold, gentle. Lay flat to dry.
• Napkins, Tea Towels, Aprons + Runners: Machine wash on cold. Lay flat or hang to dry or tumble dry low.
• Panalito/Ridges Runners + Placemats: Handwash, dry flat.
• Crochet Placemats + Coasters: Spot clean only.
• Cotton Bath Mats: Machine wash on cold on gentle or delicate cycle. Lay flat to dry.
• Wool Rugs: Dry clean only. Spot clean. See “How should I take care of my wool rug” Palm Rugs: Vacuum on low suction. Absorb liquid spills immediately with a clean cloth.
• Jute Baskets: Spot clean when needed.
• Palm & Jonote Baskets: Wipe clean with a damp cloth.
• Robes + Scrunchies: Machine wash on cold. Tumble dry on low or hang dry.
• Bandanas: Handwash with cold water. Hang to dry.
• Masks: See our Mask Care page for further instructions.
• Dog Beds: Machine wash gentle, tumble dry low or lay flat to dry.

Our favorite part about wool rugs is their long-lasting nature and durability. Follow these three steps to ensure that your rug has a long and healthy life!

1. Vacuum once a week, or whenever it needs a little love.
2. Beat twice a month. Take your rug outside and beat it with a broom or your hands to loosen up grit that can get deep within the fibers.
3. Flip every few months. With the exception of our shag rugs, your rug has the same design on either side.
4. For Pile and Shag Rugs, vacuum on low suction in the direction of the fibers. We recommend vacuuming Pile and Shag Rugs with a rug pad underneath to keep the rug in place while vacuuming.

In the event that your rug gets a small stain, address it immediately! Follow the spot-cleaning instructions. If the entire rug needs to be cleaned or it is a larger, deeper stain, bring the rug to a professional cleaner. Wool is naturally water resistant. Dirt and mud will dry into grit or dust and can simply be vacuumed. If you try to remove mud or dirt while it is still wet, it may result in further staining.

For our naturally dyed rugs woven in Mexico, we do not recommend using any sort of cleaning solvent. Dampen the stained area with cold water using a clean white cloth. Leave the spot damp for 10-15 minutes and then gently blot with a dry, white cloth from both sides to draw out the stain. For all of our other wools, we recommend using a wool-safe stain remover. If the stain persists, we recommend dry cleaning.

Our pillow inserts are made in the USA with synthetic down which is a poly-cotton blend. We chose this option because it is hypoallergenic and cruelty-free. We understand that everyone has a personal preference for their pillow inserts. If you would like to use your own insert, use the code "NOINSERT" at checkout for $10 off each pillow in your cart and they will be shipped without an insert. 

Yes! We love creating custom products and offer this service currently only to our wholesale and trade partners. If you're interested in learning more about custom opportunities, please reach out to trade@minna-goods.com.

Yes! We love working with qualified interior designers & architects. Visit our Trade Application page to learn more.

Yes! We love working with other retailers. We offer a limited assortment to wholesale. If you're interested in working with us, reach out to wholesale@minna-goods.com. We also sell through the platform Faire.